FAQs

How do I care for the mat on a regular basis?

Our easy care, antibacterial mats just need a wipe down daily with a soft damp cloth and/ or disinfect weekly with our anti-microbial cleaning spray. Refrain from using harsh chemical based cleaning agents or baby wipes as it might damage or discolour our mats.

What do I do when I first receive the product?

Our soft & thick mats are of superb quality but they are not indestructible! Please treat them with kindness.

BEFORE FIRST USE

  • Unwrap packaging and keep it away from children. Creases and curled over corners are a result from being rolled up tightly in the packaging box for a period of time; but rest assure it does settle flat over time.
  • We recommend you roll the play mat in the reverse direction to how it was packaged, use the elastic straps provided to hold it in position and leave it over night or longer, if possible. Allow the mat on the reverse side (curling down) to rest on a flat surface, and let it breathe for a couple of days. The curls or creases (if any) will naturally subside in 2-3 week's time.
  • Keep the velcro straps in a safe place, they are very handy when wanting to transport or store the mat.
  • Wipe down with a soft damp cloth.
  • Please note - A slight yellowing discolouration may be present around the edges of light coloured mats. This occurs because of a heat-sealing process. This is characteristic of the product and not a fault.

Where are the playmats made from and are they safe for my children?

Bambam Kids is proud to be a Singapore brand. Our mats are responsibly manufactured in China. Independently tested against the strictest international toy safety standards of European safety compliance - EN71(EU) and contain no lead or harmful chemicals.

What's unique about Thermoplastic Polyurethane (TPU) material?

  • Our play mats are of Thermoplastic Polyurethane (TPU) material nature and may discolour slightly. We refrain from using colour stabilisers to ensure our play mats are free from harsh chemicals. You may notice slight yellowing along the play mats edges and in areas where there may be white, this is considered normal behaviour for our eco-friendly TPU foam.
  • The use of 100% sustainable Thermoplastic Polyurethane (TPU), commonly used in medical applications, compared to PVC (poly-vinyl chloride) creates a safer play mat for your children without the harmful and toxic chemicals. Plus, allows for a durable and hard-wearing mat which can be easily wiped clean.
  • Our independent testing report provides assurance that our material used complied with international safety standards and that lead, mercury, cadmium, PBPs, PBDE’s and formamide were not detected. Moreover our mats do have no nasty chemical smell upon opening and do not need to be “aired” as some other play mats do, and as they are one solid single mat (not interlocking puzzle pieces), they won’t end up being chewed on in your baby's mouth.

What should I take note of?

  • Not designed for prolonged sunlight/ outdoor use. Direct sunlight and high temperatures may cause deterioration of the play mat. Our mats have been designed for indoor use, but can be enjoyed on the short occasional outdoors. At your discretion on a nice smooth surface they can of course be used for short periods outside. Do note definitely not on rough surfaces such as rocks, sticks or rough concrete
  • Avoid sharp and rough objects as they can tear the outer layer of the mat or cause a permanent impression.
  • Avoid using marker pens or permanent markers.
  • Avoid hot substances or vessels containing hot substances.
  • Not recommended for pets as they can cause damage with sharp claws. (At your own discretion, as some dogs and cats are absolutely fine using our play mats. However some cats will use them for scratch poles and some playful dogs with long sharp claws can pierce the outer layer).
  • Not suitable for washing machines or steam cleaning. There is absolutely no need to! Simply wipe clean.
  • Heavy furniture on the play mat may cause permanent depressions.

My play mat’s edges are curled, when will it flatten?

Rest assure any creased lines will settle flat. To make the process a little quicker here are a couple of handy tips you may like to try! Use the mat on the reverse side (curling down) until the mat settles, up to few weeks. Roll the play mat in the reverse direction to how it was packaged, use the elastic straps provided to hold it in position and leave it over night or longer, if possible. Then lay on a flat surface.

What sizes are your play mats?

We have two sizes available. 

  • Family - 200 x 140 cm
  • Petite - 100 x 140 cm

What is the cost of shipping? 

We are based in Singapore. You can enjoy FREE delivery within Singapore, for orders $60 and above! For special delivery request at stipulated date/ timeslot, a top-up fee of S$12 is required. This shall be e-invoiced separately.

What is the currency for the prices shown at your website? 

Prices shown are in Singapore dollars (SGD$).

How long does delivery take? 

Once your order has been placed, it will be processed and delivered within 3 working days.

Do you ship internationally? 

For all international inquiries, please contact us via email at info@bambamkids.co and we can arrange a quote for shipping overseas.

PLEASE NOTE - We do not allow returns for change of mind on overseas deliveries. We open all overseas items and give them a thorough examination before they leave our warehouse to ensure that there are no unforeseen faults.

Do you have a returns policy?

Upon receiving your order, please check for any defects thoroughly. Please contact us immediately as any issues must be reported within 72 hours upon receiving your order. All exchange/refund items must be unused and in good original packaging.

What is the packaging box like?

The play mats come in two sizes for its packaging box. 

  • Family size mat box dimensions 142 x 20 x 20 cm; 5.6 kg gross weight.
  • Petite size mat box dimensions 103 x 18 x 18 cm; 2.8 kg gross weight.